Returns & Exchanges

At Paragon Sight & Sound, we want you to be completely satisfied with your high-fidelity audio and video equipment. If your purchase doesn't meet your expectations, you may return eligible products within 30 days of delivery for a refund or store credit.

1

Initiate Your Request

Contact our support team via email or phone to provide your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

2

Secure Original Packaging

Carefully pack the item in its original factory box, including all manuals, remote controls, cables, and protective internal padding to prevent damage during transit.

3

Ship Your Item

Affix the provided shipping label or your own insured label to the exterior of the box and drop it off at an authorized carrier location.

4

Inspection and Refund

Once our technicians inspect the unit to ensure it is in original condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing